Shipping policy

At salequotient.com, we are committed to ensuring your orders are delivered promptly and securely. Please review the following shipping policy for information on how we handle shipping and delivery.

1. Order Processing Time

All orders are processed within 1-3 business days after your order is placed.
Orders are not processed on weekends or holidays.
You will receive a confirmation email once your order has been shipped.

2. Shipping Time

Shipping times vary depending on your location, with estimated delivery times ranging from 7-15 business days.
Please note that shipping times do not include the 1-3 business days required for order processing.

3. Shipping Costs

Shipping costs will be calculated and displayed at checkout, based on your location, order size, and selected shipping method.
Free shipping may be available for specific orders or promotions, which will also be displayed at checkout.

4. Shipping Destinations

We ship to a wide range of destinations. The available shipping regions will be displayed during checkout.
If your location is not listed, please contact us at hlp@salequotient.com for assistance with alternative shipping arrangements.

5. Address and Postal Code Requirements

Customers must provide accurate and complete shipping information, including postal codes, to avoid delivery issues.
salequotient.com is not responsible for delays or lost shipments due to incomplete or incorrect address details provided by the customer.

6. Delivery Confirmation and Tracking

Once your order is shipped, you will receive an email with a tracking number that allows you to track your shipment.
You can use this tracking number to monitor the status of your delivery on the courier’s website.

7. Shipping Delays

Shipping times may be affected by external factors beyond our control, such as:
- Pandemic-related disruptions (e.g., COVID-19 restrictions).
- Severe weather conditions (storms, floods, etc.).
- Customs clearance delays for international shipments.
- Public holidays or other special events affecting courier services.
- Remote locations where deliveries may take longer than usual.

8. International Shipping

International orders may be subject to customs duties, import taxes, or fees, which are the responsibility of the customer.
Please check with your country’s customs office for more information about applicable charges.

9. Customs, Duties, and Taxes

salequotient.com is not responsible for any customs fees, taxes, or duties imposed by the destination country.
These additional charges will not be included in the shipping cost at checkout and are the customer’s responsibility.

10. Shipping to Remote Areas

Orders shipped to remote or rural locations may take longer than standard delivery times.
Additional fees may apply for deliveries to remote areas. You will be notified of these fees during checkout.

11. Lost or Stolen Packages

salequotient.com is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.
If your package is lost in transit, please contact us at hlp@salequotient.com so we can assist you with filing a claim with the carrier.

12. Failed Deliveries

If a delivery attempt fails due to an incorrect address or no one being available to receive the package, the courier may return the package to us.
The customer will be responsible for any additional shipping costs to re-ship the package.

13. Multiple Shipments

Orders containing multiple items may be shipped separately depending on availability and shipping location.
Separate tracking numbers will be provided for each shipment, if applicable.

14. Signature Requirements

Some shipments may require a signature upon delivery. You will be notified during checkout if this applies to your order.
If no one is available to sign for the package, the courier may leave a notice for redelivery or pickup.

15. Contact Us

If you have any questions or concerns about shipping, please contact us at hlp@salequotient.com.
For more information about our products and services, visit salequotient.com.

Conclusion

At salequotient.com, we aim to provide a seamless shipping experience. If you encounter any issues or need assistance with your order, don’t hesitate to reach out. We’re here to help!