Return policy

At salequotient.com, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can request a return or exchange following the guidelines below.

1. Return Eligibility

• Returns must be requested within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase, such as your order number, is required to initiate a return.

2. How to Request a Return

• To begin the return process, contact us at hlp@salequotient.com with your order details and the reason for the return.
• Our team will guide you through the next steps and provide instructions on where to send your returned item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
• We recommend using a trackable shipping method to ensure your return is safely received.

4. Refund Process

• Once your returned item is received and inspected, we will process your refund within 7 business days.
• The refund will be issued to your original payment method.

5. Refund Timeframe

• While we process refunds within 7 business days, the time it takes for the refund to appear in your account may vary depending on:
  • Bank processing times.
  • Credit card company policies.
  • Public holidays or weekends, which may affect transaction processing.

6. Non-Refundable Items

• Certain items are not eligible for returns, including:
  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as final sale or clearance.

7. Exchanges

• If you received a defective or incorrect item, we offer exchanges free of charge. Contact us at hlp@salequotient.com to arrange for an exchange.
• Exchanges are subject to product availability.

8. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, including offering a replacement or refund.

9. Contact Information

• If you have any questions or need further assistance with your return, please contact us at hlp@salequotient.com.
• For more information, visit salequotient.com.

Conclusion

We value your business at salequotient.com, and we want to make your shopping experience as smooth as possible. If you need assistance with a return or exchange, please don’t hesitate to reach out. We’re here to help!